AUD
  • AUD
                  

FAQ

HOW MUCH IS SHIPPING?

Shipping Western Australia wide is $7 Shipping to the other states of Australia is $10 These rates are subject to change for special rural areas or price increases. .

WHEN WILL MY ORDER BE SHIPPED?

All orders will be shipped in 1-2 buisness days. Delays may occur due to holidays or events on the calendar ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Order in Western Australia should arrive within in 1-2 weeks. Australia wide orders 1-3 week depending on location IE rural area ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS. FROG GRIPS IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY THAT RESULT FROM FACTORS OUTSIDE OUR CONTROL SUCH AS INCLEMENT WEATHER, ACTS OF GOD, OR ANY OTHER SHIPPING-RELATED ISSUE(S).

I JUST PLACED MY ORDER. CAN I STILL MAKE CHANGES TO MY CART?

UNFORTUNATELY ,ONCE AN ORDER HAS BEEN PLACED WE ARE UNABLE TO ADD OR REMOVE AN ITEM.

CAN I CANCEL MY ORDER?

AS LONG AS THE ORDER HAS NOT BEEN SHIPPED, WE CAN CANCEL AND REFUND THE ORDER.

CAN I UPDATE MY SHIPPING ADDRESS?

YES, AS LONG AS WE HAVEN'T SHIPPED THE ORDER WE CAN UPDATE THE SHIPPING ADDRESS.

I DIDN'T RECEIVE AN CONFIRMATION EMAIL

ONCE THE ORDER HAS BEEN PLACED, YOU SHOULD RECEIVE AN CONFORMATION EMAIL. IF NOT, PLEASE CHECK YOUR JUNK MAIL FIRST BEFORE CONTACTING US.

I PICKED THE WRONG SIZE, CAN I CHANGE IT AFTER I ORDERED?

AS LONG AS THE ORDER HAS NOT SHIPPED WE CAN ADJUST THE SIZE OR COLOR OF THE ITEM. PLEASE EMAIL US RIGHT AWAY WITH YOUR REQUEST. INCLUDE YOUR ORDER #, FIRST AND LAST NAME IN THE EMAIL. CONTACT US AT CONTACT@FROGGRIP.CO.AU
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