Not sure how much shipping is going to cost? Simply add what you are looking to purchase to your cart and start the checkout process. Once we know the address you would like your order sent to, we will calculate and display the shipping cost.  You will then be able to select the type of shipping you would like and the cost will be displayed.

All orders will be shipped in 1-2 buisness days (Monday- Friday 6am-5pm AEST). Delays may occur due to public holidays. ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.

Yes within 3 hours of your order time you can go to froggrips.com/edit or follow links in your order confirmation to change. If it's post the 3 hour period you can email help@froggrips.com and we will endeavour to change it for you before the warehouse sends out. If the warehouse has sent before address has changed it will need to be adjusted directly via the postage carrier

Firstly check your mailbox, around your house and with neighbours to ensure it's not there first. Secondly contact the carrier as they have most likely taken it to the local depot. If neither is successful launch an investigation with the carrier and let us know at help@froggrips.com

We will send multiple shipping notifications once it has shipped (please check junk mail) but if you haven't recieved these you can go to the link below and enter your tracking number. If you ordered via shop pay you can also track via the shop link

https://froggrips.com.au/pages/tracking?search

Yes. We ship orders worldwide

We ship all orders from Australia, therefore you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country. 

As the customer, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. Frog Grips is not responsible and have no control over these charges and cannot determine what they may be. Charges vary country to country.

Yes there is an option to Insure the full value of your order from damage, theft or loss by the shipping carrier. You'll see this option during the final screen on checkout and is highly recommended, especially for international orders.

*Please note shipping insurance does not cover replacements/refunds due to delays caused by carriers. Although unfortunate, this will occur from time to time and potentially during peak seasons (Black Friday for example) and are out of our control.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.