GOT QUESTIONS?
We have answers!
Get ready for a rundown of the top questions from our valued Frog customers. Whether you're curious about the Frog brand, our products or simply seeking to level up your gym game you’ll find all the answers you need right here.
SHIPPING
How much is shipping?
Not sure how much shipping is going to cost? Simply add what you are looking to purchase to your cart and start the checkout process. Once we know the address you would like your order sent to, we will calculate and display the shipping cost. You will then be able to select the type of shipping you would like and the cost will be displayed.
When will my order be shipped?
All orders will be shipped in 1-2 buisness days (Monday- Friday 6am-5pm AEST). Delays may occur due to public holidays. ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
Can I update my shipping address?
Yes within 3 hours of your order time you can go to froggrips.com/edit or follow links in your order confirmation to change. If it's post the 3 hour period you can email help@froggrips.com and we will endeavor to change it for you before the warehouse sends out. If the warehouse has sent before address has changed it will need to be adjusted directly via the postage carrier
My Tracking says it's been delivered but i have not recieved?
Firstly check your mailbox, around your house and with neighbours to ensure it's not there first. Secondly contact the carrier as they have most likely taken it to the local depot. If neither is successful launch an investigation with the carrier and let us know at help@froggrips.com
How can I track and locate my order?
We will send multiple shipping notifications once it has shipped (please check junk mail) but if you haven't recieved these you can go to the link below and enter your tracking number. If you ordered via shop pay you can also track via the shop link
https://froggrips.com.au/pages/tracking?search
Do you ship to my country?
Yes. We ship orders worldwide
International Import Taxes & Duties
We ship all orders from Australia, therefore you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country.
As the customer, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. Frog Grips is not responsible and have no control over these charges and cannot determine what they may be. Charges vary country to country.
Can I Insure my order?
Yes there is an option to Insure the full value of your order from damage, theft or loss by the shipping carrier. You'll see this option during the final screen on checkout and is highly recommended, especially for international orders.
*Please note shipping insurance does not cover replacements/refunds due to delays caused by carriers. Although unfortunate, this will occur from time to time and potentially during peak seasons (Black Friday for example) and are out of our control.
ORDERS
How long will it take for my order to arrive?
Shipping times vary country to country however on average.
Australia: 1-5 Business Days
New Zealand: 4-8 Business Days
UK & Europe: 7-11 Business Days
Rest of the world: 7-14 Business Days
*these are estimates once order is packed and shipped and will be subject to various delays such as customs, weather, carrier issues etc. Once we've shipped the item the rest is up to the chosen carrier.
ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
I just placed my order. Can I still make changes to my cart?
Once the order is placed you have up to 3 hours to make changes. You can go to www.froggrips.com/edit
Can I cancel my order?
As long as the order has not shipped we can cancel and refund the order if needed. You can also do it yourself via www.froggrips.com/edit up to 3 hours post order
CAN I GET FREE SHIPPING?
Orders over $100 AUD in value are subject to free shipping to Australia and New Zealand. Note this is including/post discount codes or gift vouchers being used. The total must come to $100 AUD in value at final checkout
RETURNS & EXCHANGES
Can I exchange if I got the wrong size?
Yes, you can, simply head to the link here and process your return through the exchange portal. It's located and the bottom of this page or at the link below
https://froggrips.loopreturns.com/#/
How do i process a refund?
Refunds will be processed once the product is returned to us and the issue with the product confirmed by our service team. All product packaging and contents must be present and product in as new condition. If a refund is confirmed to be justified a credit will be processed to your credit card or payment method provided by the customer.
Where do I send the product back for an exchange/refund?
You can submit a return/exchange request via the link below. You will be required to upload an image of the product with all original contents of the order, as well as original Frog packaging. Once approved, you will receive an email with a listed return address to send the product back to. Please be sure to include your full name and order number on the return! Failure to do so can result in delays in processing your return.
https://froggrips.loopreturns.com/#/
Do you have a “change of mind” policy?
Provided that the product meets the terms and conditions of our returns policy, you can submit a return request which will be subject to review and approval. PLEASE NOTE* The product must be un-used, un-stained and in perfect re-sellable quality with all original contents and Frog packaging in order to be accepted as a valid return.
I’ve used my grips. Can I still return them?
If the grips have been used in a workout, they will NOT be valid for return as per the terms and conditions of our return policy. If you believe your product is possibly defective under warranty, please email help@froggrips.com
How long do exchanges take?
The returns process can take between 1-2 to complete domestically, with longer waits for returns arriving internationally. PLEASE NOTE* Frog Grips have no influence over the delivery and transit times of carriers. If you believe your return might be lost in transit, please email us at help@froggrips.com
Do I have to pay for return shipping?
As per the terms and conditions of our website,“the cost of returns each way is the responsibility of the customer unless the product is faulty”.If you believe your product is possibly defective under warranty, please email help@froggrips.com
My product is outside the 6 month warranty. What are my options?
If you are outside the 6 month product warranty please email us and send through some images to help@froggrips.com to have your product assessed and discuss your options.
PRODUCTS
When will my size be re stocked?
Please submit your email to our mailing list to be notified of all major restocks as soon as they arrive. You can sign up below:
https://froggrips.com.au/pages/sign-up
Can I PreOrder?
We do not currently offer Pre Orders as we can't always guarantee delivery times. Please keep up to date on arrivals by subscribing to our mail list
https://froggrips.com.au/pages/sign-up
GRIPS
With a range for every bar type and grip preference Frog has you covered. But which one is right for you?
ELITE VS BASE VS FIBRE WHICH SHOULD I CHOOSE?
While there is a number of factors that might affect your decision, it's important to note the strengths and weaknesses of each material type. To summarise/generalise:
Elite Grips range: Most grippy, stiffer feel initally, maximum durability and hand protection. The Rolls Royce of the Frog range. Disadvantages: Does not perform as well when chalked or exposed to heavily chalked areas, especially speal bars. Note: Elite Grip Lite, same rules apply however much softer/thinner feel and performs better on speal/steel bars.
Base Grips range: Solid grip and the best all rounder performing well on all bar types, rings and with chalk.
Fibre Grips range: The softest Frog Grip, with the most bar feel. Great on steel bars and rings when used with chalk. Will improve the more they are chalked. Not as effective on powder coated bars unless heavily chalked.
HD vs OG what's the difference?
All styles of our grips in the Elite, Base and Fibre come with a HD or an OG option. This is to allow for personal preference.
HD = Wider wrist support and wider hand coverage
OG = Thinner wrist support and more minimalist coverage shaped with the lines of the hand.
The thickness and material is the same based on the name of the grip which reflects it's material
How do I size my grips?
All Grips have a size chart on the product page. However as a general rule here is some options you could consider when buying fingerless grips
Base/Fibre: Possibly a size up or two at max. Sometimes some overhang is useful to help lock in, that being said it does not need to cover or exceed the length of your fingers when you put them on. The excess is just hanging off the bar
Elite Grips: We recommend staying true to size or one size up at max. With the extreme grip on these you do not need the excess to stay locked on if you follow all the preparation instructions. Doing so can put you at risk of getting wrapped around the bar and "grip locked" putting you at risk of potential injury.
Should I go Fingerless or Finger Holes?
This is definitely a personal preference however a couple of starting points you can consider:
Fingerless: If you go thumb over when you grip. Easy to turn around in between workouts when not in use
FingerHoles: If you go thumb around when you grip. Important to remember you don't have to put them all the way down but can be used with finger half way in for an extra fold assisting in grip.
Both can be used thumb over/thumb around but takes some trial and error to find what works for you.
How long do grips last?
This one comes down to a ton of factors and every material will have slightly different wear points and longevity. Some influences can be:
- training volume
- size of the athlete
- grip style
- movements performed
- environmental conditions
- bar types used and condition of your bars
-care of the grips
- sizing.
So as you can imagine life spans can change dramatically.
As a general rule 5 months- 24 months is the optimal range. With the average time to replace being once the surface material has rubbed down over time. And altered the effectiveness of the grip.
Elite Grips: Due to the excessive grip and friction the surface material will eventually wear down revealing the kevlar underneath. Just like tyres on a road. Even with this your grips should still perform well for an extended period of time. When the grip becomes noticeably different it's time to replace. Fraying on the sides is perfectly normal and is simply how kevlar reacts when it's been cut. Always remember to clean your elite grips weekly so they maintain their best grip.
Base & Fibre: Will not have as much friciton on the bar and so less rubbing away initially. However dried chalk and all of the above factors will eventually decay the surface and rub it down. This shouldn't effect the use but will eventually need replacing to ensure durability.
If you believe there's a quality problem with your grips you can shoot through pictures and explanation to help@froggrips.com and the team can assist further
How do I avoid Grip Lock?
Grip lock occurs when the excess length on a fingerless grip gets wrapped around a bar and the athlete gets stuck/locked.
The less grip the less risk there is however there's some key points to consider, especially when first using hyper grippy grips like the Elite range.
1) Sizing the grips correctly as per the chart and if you must up size never going more than one size above. With just enough overhang you remove the risk of wrapping around or into the wrist support.
2) Opening/relaxing the grip when transitioning through movements such as muscle ups. With the grip locking on to the bar so well, if you hold on at the top and continue rep by rep pushing it further over the bar it will eventually get pushed so far over the bar that it will put you at risk of getting locked. Simply open your hand at the top to release the grip from this, before coming down. If you insist on wrapping your thumb with a fingerless grip or doing so during say a ring muscle up, relax/open it in the same fashion. Doing this will also make it a TON more comfortable through the wrist.
3) Always remember to make sure the wrist support is secure enough that you can't pull your hand through it forcefully.
Following these tips will remove most risks and ensure you avoid the dreaded grip lock.
Support Gear
Whether it's performance or protection (or both) we've got the support gear for you! Here's how to choose the best option for you
Which Knee Sleeves should I choose?
We have 4 Main styles of Knee Sleeves, each serving a slightly different purpose. The below descriptions are general guides as everyone has different preferences.
WOD Knee Sleeves: Least compression, offering warmth and protection from movements like burpees, rope climbs and lunges. Ideal for: Lighter lifting and workouts, or for those who don't like excess compression but want a little something for their knees. Sizing: Best to size 1-2 down from your conventional neoprene knee sleeves for extra tightness/compression.
Reversible Knee Sleeves: Mid Level compression, great for lifting to workouts as they won't overcompress the legs but still offer decent support and stability. Ideal for: Those looking to eleviate some knee pain and support knees during workouts, especially those involving external loads. Sizing: True to size via size chart
HD Knee Sleeves: The most extreme compression in the Frog Range, for the heaviest lifts and ultimate knee support. Not ideal for workouts as the compression does create some restriction. Ideal for: Heavy squats, clean and lunges or when your knees need that extra bit support
Sizing: Usually one size up from your conventional knee sleeves. *Note we have recently adjusted our sizing to bring them more in line with the reversible sizes
Overall depending on the level of support you need it's good to have a variety of options for different training pieces. However a lot of it comes down to your own preference. Those with sore knees will lean more towards reversible and HD knee sleeves, while those who don't need/want too much bulk on will find the wod sleeves perfect.
Which Wrist Supports should I choose?
We have three styles of wrist supports. Each with a different feel/target for the wrist.
Wrist Wraps: Great for giving compression and support to the whole wrist joint. Do take some time to wrap/prep but are very easy to adjust by simply twisting one way or the other to tighten or relax.
HD Wrist Supports: A conventional style that comes with a thumb loop to secure and help get on. Uses heavier materials to provide bulk to the wrist protection. Great for heavier lifts such as bench press, overhead squats and front squats.
Elite Wrist Supports: An excellent all rounder for everything from heavier lifts to workouts. Easily adjustable via the velcro and acts like a belt for your wrist, creating a compressive wedge to reduce excessive wrist movement at it's hinge point. Comfy neoprene pad that also helps absorb sweat.
Biggest differences for the wrist support options come from overall bulk on the wrist with HD being most and Wraps being least. Styles of adjustment twist vs velcro. And target surface area of the wrist support itself, Wraps and HD's covering most of the wrist while Elite Wrist Supports tend to focus on the hinge point of the wrist itself.
FAQ's on Belts
Our belts are designed to be as comfortable on the hips as possible while offering a perfect balance of stiffness and rigidity for the heaviest of lifts.
Width = 3.5 inches
Large High quality velcro to ensure the belt can stay on even when you're not lifting and for ease of adjustment.
No unnecessary bars or extra clips, as minimalist as possible to allow you the freedom and comfort to tackle any workout
Wholesale
Frog offers wholesale to gyms and resale businesses
How do I apply for wholesale?
Own a gym or health club? Simply head to the link below and fill in your details to apply? If approved you will recieve a confirmation email
https://froggrips.com.au/pages/ws-account-create
For larger international retailers please email help@froggrips.com to apply
Ambassadors & Sponsorships
How do I become part of the Frog Squad?
How do I apply?
Please note Frog is very selective with who we choose to work with. We also tend to work mainly with athletes and coaches in the CrossFit industry specifically. These are some of the things we look for:
- Genuine user of the products
- Some form of following built in the space that is in our niche. E.g CrossFit, weightlifting, functional fitness. And how engaging your content is for that following.
- Your personal content reflects similar messaging to us. Fun, inspiring, humorous (bonus) CrossFit/training based and positive messaging and is of a decent quality. How often you post is also considered.
- What communities/gyms you have partnerships with
- Athletic goals/pursuits
- Unique angle you bring to Frog
These are just some of the requirements and although you don't have to tick all the boxes, it gives you an idea of what we're looking for.
For all enquiries you can contact us at manager@froggrips.com
Who do you currently work with?
We've got a pretty epic line up of sponsored athletes from all across the globe including names like: Tia Clair Toomey, Ricky Garard Khan Porter, James Newbury, Jay Crouch, Royce Dunne, Jessi Smith, Bayley Martin, Grace Walton, Maddie Sturt, Colten Mertens and Emily Rolfe to name a few! We're very proud of the athletes we get to work with and have supported athletes working towards semi finals and those already at the top. All journeys are important to us, if you feel you're on the path to greatness shoot us a message manager@froggrips.com
CAN'T FIND YOUR ANSWER?
Not to worry! We can help. Simply jump on chat with us and ask away or flick us a message through our contact us page.